Refund policy
VANTA RACEWORKS — RETURN & REFUND POLICY
Effective Date: August 25, 2026
At Vanta Raceworks, many of our products are custom fabricated, made-to-order, special-order, or produced specifically for a customer's vehicle and selected configuration. Please review this Return & Refund Policy carefully before placing an order.
RETURNS
Returns must be approved by Vanta Raceworks before any product is shipped back to us.
Eligible products may be returned within 30 days of delivery. To qualify for a return, the product must be:
- New and unused;
- Never installed or test-fitted;
- Unmodified;
- Free from damage, scratches, heat cycling, exhaust residue, or other signs of use; and
- Returned with all original components and packaging.
Approved returns may be subject to a restocking fee of up to 20% of the purchase price.
Shipping and handling charges are non-refundable. Unless the return is due to an error by Vanta Raceworks or a confirmed defect for which Vanta Raceworks is responsible, the customer is responsible for return shipping costs and assumes the risk of loss or damage during return shipment.
CUSTOM & MADE-TO-ORDER PRODUCTS
ALL CUSTOM-FABRICATED, MADE-TO-ORDER, BUILT-TO-ORDER, AND SPECIAL-ORDER PRODUCTS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, CANCELLATION, OR REFUND ONCE PRODUCTION OR PROCUREMENT HAS BEGUN.
This includes, but is not limited to:
- Custom exhaust systems;
- Headers and manifolds;
- Titanium or stainless-steel exhaust components fabricated to order;
- Valved exhaust systems;
- Custom fabrication;
- Turbo system components;
- Vehicle-specific fabricated components;
- Products manufactured or modified to a customer's requested specifications; and
- Special-order products obtained specifically for a customer's order.
Because these products are manufactured or sourced specifically for the customer, a change of mind, vehicle sale, change in build plans, sound preference, or decision not to install the product does not constitute grounds for a refund.
INSTALLED OR USED PRODUCTS
Products that have been installed, attempted to be installed, test-fitted, modified, welded, cut, scratched, heat-cycled, or otherwise used are not returnable.
Evidence of installation or attempted installation may include clamp marks, tool marks, exhaust residue, discoloration from heat, scratches, altered hardware, welding, cutting, or other physical changes.
ECU TUNING, SOFTWARE & CALIBRATIONS
All ECU/TCU tuning, calibration files, software, licenses, coding, flashing, and related digital products are final sale and non-refundable once the service, file preparation, licensing, flashing, or calibration process has begun.
Performance results vary depending on vehicle condition, modifications, fuel quality, environmental conditions, hardware configuration, and other factors. Failure to achieve a particular horsepower, torque, sound, or performance figure does not by itself qualify an order for a refund.
LABOR & SERVICES
Payments for labor or services already performed are non-refundable.
This includes fabrication labor, installation, diagnostics, tuning, vehicle setup, disassembly/reassembly, consultation, testing, and other completed services.
A refund will not be issued simply because a customer later chooses not to use, install, or retain work that was properly authorized and completed.
DEPOSITS & CANCELLATIONS
Deposits may become partially or fully non-refundable once Vanta Raceworks has:
- Ordered materials or components;
- Ordered special-order or non-returnable parts;
- Begun fabrication;
- Begun tuning or calibration development; or
- Reserved shop time that cannot reasonably be recovered.
If an order is canceled before work or procurement begins, Vanta Raceworks may refund the remaining eligible amount.
Once fabrication or production of a custom or made-to-order product has begun, the order is considered final sale.
DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS
Customers must inspect their order promptly upon delivery.
Any claim involving an incorrect product, missing component, visible shipping damage, or other apparent issue should be reported to Vanta Raceworks within five (5) business days of delivery.
Please include photographs of the product, packaging, shipping label, and the issue being reported.
Do not install, modify, repair, weld, cut, or otherwise alter a product for which you intend to make a claim before contacting Vanta Raceworks.
Vanta Raceworks reserves the right to inspect the product and determine the appropriate remedy, which may include repair, replacement, store credit, or refund where appropriate.
FITMENT
Customers are responsible for providing accurate vehicle information, including year, make, model, trim, drivetrain, and relevant modifications.
Fitment issues resulting from inaccurate or incomplete information supplied by the customer, undisclosed vehicle modifications, previous aftermarket work, accident damage, or changes made to the vehicle after ordering are not grounds for a return or refund.
If you believe a Vanta Raceworks product has a manufacturing or fitment issue, contact us before modifying the product or having another shop perform repairs or alterations.
THIRD-PARTY PRODUCTS
Products manufactured by third parties may be subject to the original manufacturer's return and warranty policies.
Where applicable, Vanta Raceworks may assist the customer with a manufacturer warranty claim; however, approval or denial of that claim remains subject to the manufacturer's policies.
Labor, removal, installation, shipping, towing, diagnostic costs, and other incidental expenses associated with a third-party warranty claim are not refundable unless expressly agreed to in writing by Vanta Raceworks.
SHIPPING
Original shipping, freight, handling, customs charges, duties, and similar costs are non-refundable unless otherwise required by law.
Vanta Raceworks is not responsible for delays caused by shipping carriers, customs, weather, supplier delays, or other circumstances outside our reasonable control.
REFUNDS
If a refund is approved, it will be issued to the original payment method when reasonably possible.
Refund processing times vary depending on the customer's financial institution or payment provider.
Vanta Raceworks reserves the right to deny a return or refund that does not satisfy this policy.
CONTACT US
Before returning any product or requesting a refund, please contact Vanta Raceworks with your name, order number, vehicle information, and reason for the request.
Vanta Raceworks
Email:info@vantaraceworks.com
Nothing in this Return & Refund Policy limits any rights or remedies that cannot legally be waived under applicable